Refund policy

Return & Refund Policy

We hope you love your Lema Rose products. If you are not completely satisfied with your purchase, please contact us within 30 days of delivery.

Returns

For health and hygiene reasons, we can accept returns only for products that are unopened, unused, and in their original packaging.

To request a return, please contact us before sending your product back. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible after delivery. Include your order number and photos of the product and packaging so we can assist you.

If approved, we will arrange an appropriate replacement or refund at no additional cost to you.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Please note:

Return shipping costs are the responsibility of the customer unless the item was damaged, defective, or sent in error.
Original shipping charges are non-refundable.

Cancellations

If you need to cancel or modify an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.